Customer Service
Management
Customer Service Management
Customer service management (CSM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Identify, Acquire And Retain.
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Armada CSM enables you to maximize the impact of every interaction—across the entire customer life cycle—whether in the office or out in the field.
The best part about Armada CSM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CSM solution without compromise.
With Armada CSM, you can automate activities based on your sales scripts: calls, meetings, mails and quotations. Get all information you need, right on the opportunity: page viewed, mails received, etc.
More features….
Connecting Customers
Support a local hotline in multiple countries, and make or receive calls from pretty much anywhere in the world. Ensure quick consistent responses to common questions by creating pre-formatted replies. Talk with a customer from the help desk.
Sales Force Automation
Prioritize tasks and prospects, know what’s important to sell faster and grow the business. Intelligently scans customers according to their stages in the sales cycle & categorized based on the leads.
Engage Customers
Create professional invoices and easily track payments. Manage Net Receivables. Automatic generation of invoice. Bill Payments Easy Payments Get clear reports on customer statements. Supports multiple payments.
Sales Performance Management
Estimate revenue you can generate in each fiscal year/forthcoming quarters`. Lead to more cost-effective marketing, avoids expenses of mass marketing.
Sales Tracking
Track competition for each business opportunity and assess your strengths & weaknesses. Work together, share insights, and accelerate the sales of the business.
Mobile App
Automatically provides smart suggestions with possible solutions.Get the right context for issues with mobile application. Effortlessly digitalize and save business cards on your iPhone or Android smartphones.
